Mathsology

Privacy Policy

Privacy Policy

Effective Date: 03 December 2025
Last updated: 03 December 2025

Mathsology (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, learning platform, and related services (“Services”). By accessing Mathsology, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect
Personal Information Provided by You

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Child’s name and school year

  • Parent/guardian relationship information

  • Any messages or enquiries you submit

Automatically Collected Information

When you use our website, we collect:

  • IP address

  • Device information

  • Browser type

  • Usage data (pages visited, time spent, clicks, etc.)

  • Cookies and tracking technologies

Student Learning Data

To personalise learning, we collect:

  • Completed lessons

  • Scores and progress

  • Time spent learning

  • Topics mastered or requiring revision

This data helps our AI system adapt to each student’s level and needs.

 

2. How We Use Your Information

We use your data to:

  • Provide and manage your Mathsology account

  • Deliver personalised AI-powered lessons

  • Track academic progress

  • Improve learning tools and performance

  • Process payments and subscriptions

  • Respond to enquiries and provide support

  • Send important updates and service notifications

  • Ensure platform safety, security, and fraud prevention

  • Comply with legal requirements

We do not use student data for advertising purposes.

 

3. How We Share Your Information

We only share information when necessary and with trusted third parties, such as:

  • Payment processors (e.g., Stripe)

  • Secure cloud hosting providers

  • Analytics services (e.g., Google Analytics)

  • Customer support tools

We do not sell or rent your personal information.
All third parties are required to protect your data and comply with privacy laws.

 

4. Children’s Privacy

Mathsology is designed for children but must be created and managed by a parent or guardian.
We comply with child data protection laws, including:

  • UK GDPR

  • Data Protection Act 2018

We only collect learning-related information necessary to deliver our educational service.
Parents may request access, correction, or deletion of their child’s data at any time.

 

5. Cookies and Tracking

We use cookies to:

  • Remember login sessions

  • Analyse site performance

  • Improve user experience

You can control or disable cookies in your browser settings, but some features may not work properly without them.

 

6. Data Storage and Security

We store all data securely using:

  • Encrypted databases

  • Secure servers located in the UK/EU

  • Regular security audits

  • Strict access controls

While we take all reasonable measures to protect your data, no method of transmission is 100% secure.
By using our service, you acknowledge this risk.

 

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

  • Account information: while your subscription is active

  • Learning data: for personalised progress tracking

  • Billing information: as required for tax or regulatory reasons

You may request deletion of your data at any time.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to certain uses

  • Request a copy of your data (data portability)

To exercise these rights, contact us at: support@mathsology.com

 

9. Subscription, Billing & Cancellation

When purchasing a Mathsology subscription, you agree to recurring monthly payments until cancellation.
Parents may cancel at any time through their account settings—your access will remain active until the end of the billing cycle.
No partial refunds are issued for unused periods unless required by law.

 

10. Changes to This Policy

We may update this Privacy Policy periodically.
If changes are significant, we will notify you by email or through the platform.
Your continued use of Mathsology constitutes acceptance of any updates.

 

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:
📧 support@mathsology.com